Frequently Asked Questions

Are Luminelle Beauty products safe for daily use?

Yes! All our beauty devices are designed for cosmetic use and are safe for regular daily routines when used as directed. Always follow the included instructions.

Can I use skincare products with your devices?

Absolutely. Our LED masks, EMS sculptors, and red light wands are designed to enhance the absorption of serums, oils, and creams for better results.

How long will it take for my order to arrive?

Orders are typically delivered within 7–12 business days.

Are your collagen gummies safe for everyone?

Our Myga Collagen Gummies are gluten-free, non-GMO, halal-certified, and lab tested. They are suitable for most adults, but we recommend consulting your doctor if you have allergies, are pregnant, or have any medical conditions.

How do I use the LED Light Therapy Mask?

Wear the mask over clean skin and select your desired light mode. Each mode targets different skin concerns such as wrinkles, acne, or uneven tone. Sessions typically last 10–20 minutes.

How do I use the EMS Glow Face Sculptor?

Turn on the device, select the intensity level, and gently massage your face in upward strokes. You can use it with or without serums or facial oils. Daily use is recommended for best results.

How do I use the Red Light Facial Wand?

Use the wand on clean skin, targeting areas like under eyes, fine lines, and smile lines. Use daily or as needed to improve skin texture, elasticity, and radiance.

What if I receive a defective or damaged product?

We’re here to help! If your product arrives damaged or defective, please contact us at christopherallen2003@gmail.com, and we will resolve the issue promptly.

How do I care for my devices?

Wipe your devices gently with a soft, dry cloth after each use. Avoid water or harsh chemicals on electronic components. Store in a cool, dry place.

Can I return a product?

Yes! If you’re not satisfied with your purchase, please refer to our Refund & Return Policy. We strive to make returns simple and hassle-free.

How do I contact Luminelle Beauty customer support?

For any questions or support, email us at hello@luminellebeauty.com. Our friendly team is ready to assist you with product guidance, orders, and more.